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Mobile Banking Questions
- General Mobile FAQs
- Mobile Phones
- PalmOne Handhelds
- RIM Blackberry Phones
- Pocket PC Devices
- Mobile Phone Carrier FAQs & Tutorial Links
General Mobile FAQs
How do I access First Republic Mobile Banking?
In order to access First Republic Mobile Banking, you need First Republic Online Banking access (a valid User ID and Password) and a mobile device with an Internet connection. Simply enter the First Republic Mobile Banking URL - http://mobile.firstrepublic.com - into the browser of your Internet-enabled mobile device and then log in using your First Republic Online Banking Account Number and Password/PIN.
Which mobile devices are supported for First Republic Mobile Banking?
You can access First Republic Mobile Banking from any Internet-enabled mobile phone (such as WAP phones), PalmOne OS device, Pocket PC device or RIM Blackberry device. Note: The devices must have an Internet connection.
How does First Republic Mobile Banking handle Security?
First Republic Mobile Banking is encrypted using the Mobile Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the First Republic Bank web servers is encrypted using the Secure Socket Layer (SSL) layer.
Is there a fee to use First Republic Mobile Banking?
No. First Republic Mobile Banking is free of charge.
What First Republic Online Banking services does First Republic Mobile Banking include?
First Republic Mobile Banking includes the following First Republic Banking Online services:
- Account Summaries
- Account Transaction History
- Transfers
- View due bills (eBills)
- Pay Bills
- View Pending Bill Payments
- Cancel Pending Bill Payments
- View Bill Payment Histories
What happens if I get locked out of First Republic Mobile Banking?
As with First Republic Online Banking, you must call First Republic Online Banking Support at 1- 888-372-4891 to reset your password.
Can I use First Republic Mobile Banking if I don't have a First Republic Bank account?
You must have a First Republic Banking Online User ID and Password in order to use First Republic Mobile Banking. If you don’t have a First Republic Bank account, you can still view our Office Locations and Deposit Rates.
Mobile Phones
I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn't it accept my log-in information?
Using your mobile phone to enter data takes a little practice. Passwords are case sensitive -- make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone's shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.
Why can't I see the first few transactions of my account history?
Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.
How do I know if my phone is web-enabled?
If you have a MiniBrowser, MicroBrowser or Mobile Web on your phone's main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.
PalmOne Handhelds
How do I access First Republic Mobile Banking on my Palm?
First, please ensure that your PalmOne Handheld has an Internet connection via a mobile Internet service provider (Mobile ISP). Once you verify that you can connect to the Internet, you can access First Republic Mobile Banking by simply entering the following URL in your browser: http://mobile.firstrepublic.com
RIM Blackberry Phones
How do I access First Republic Mobile Banking on my RIM Blackberry Pager?
You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL in your browser: http://mobile.firstrepublic.com
Why am I unable to log in using my Blackberry phone?
Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/Secure Socket Layer (SSL) sites.
When I attempt to go to mobile.firstrepublic.com, I get an error message.
You may get the message "Access Denied: Insecure Secure Socket Layer (SSL) Request"
When clicking on More Info, you may also receive the following
message:
"Your MDS has been configured to deny Secure Socket Layer (SSL)
requests to servers that have certificates which are untrusted or
expired. Try using Device Side Secure Socket Layer (SSL) which can
be modified in your TLS Options. Contact your system administrator
with any questions."
If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."
Pocket PC Devices
I am able to view the home page of First Republic Mobile Banking on my Pocket PC, but when I attempt to log in I get an error message.
When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message: "Unable to establish secure connection".
Microsoft Pocket Internet Explorer may issue either of the following error messages:
- "The page you are looking for cannot be found"
- "Unable to establish secure connection"
To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports 128-bit encryption. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site: http://www.microsoft.com/windowsmobile/downloads/highencryption.mspx Download the needed file, then synchronize your pocket PC.
Mobile Phone Carrier FAQs & Tutorial Links
- Sprint PCS: Sprint PCS Phone User Guides & Tutorials
- Cingular Mobile: Cingular Mobile Internet Common Questions
- T-Mobile: Support
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